Our client is an AI-native Third-Party Administrator disrupting the $200B insurance claims industry. As the Founding Account Manager, you will be reporting directly to the CEO and will build the playbook from the ground up. This is a high-impact, high-intensity role where you won't just follow a script— you will be the one to write the playbook.

What You'll Do

• Quarterback the Relationship: Own the full customer lifecycle from initial onboarding to long-term renewal.

• Drive Implementation: Lead customer onboarding, building project plans and driving timelines to ensure seamless go-lives.

• Strategic Growth: Identify and close expansion opportunities (new programs, regions, or service lines) to maximize account value.

• Cross-Functional Leadership: Coordinate with Operations, Claims, and Product teams to unblock technical issues and maintain client confidence.

• Risk Mitigation: Monitor account health, manage SLAs, and lead de-escalation efforts during high-pressure situations.

Who You Are

• 5+ years in Account Management or Customer Success, specifically managing insurance, fintech, healthcare, or HR systems.

• A background in Insurance or InsurTech is highly preferred.

• You thrive in zero-to-one environments and have experience building playbooks or CS motions from scratch.

• Proven track record of securing renewals and driving upsells/expansions.

• This role requires a high-energy, collaborative spirit. You must be based in (or willing to relocate to) NYC for a 5-day in-office schedule.

Why Join?

This is a rare chance to join a scaling venture at the founding level. You will influence the product roadmap, build the account management department, and share in the company's success through meaningful equity.