About This Role

We are looking for a Senior Customer Success Manager with 5+ years of experience to own and grow a portfolio of 130–150 school partnerships at AI Health Tech company. Become a part of a fast-growing startup removing barriers to youth mental health care. 

You'll blend consultative relationship management with a proactive growth mindset. Driving student referrals, building playbooks from scratch, and shaping how the School Success function operates as we scale into new states.

What will you be doing?

• Managing a portfolio of ~150 school partnerships — running ~20 meetings per week with counselors, responding to questions, and proactively identifying students who could benefit from care
• Driving growth through a consultative upsell motion — every touchpoint is an opportunity to increase referral volume and deepen engagement
• Analyzing data to understand where schools need more attention and running small experiments to drive referrals
• Building and refining the team's playbooks, metrics, and operational processes in a function that's still being shaped
• Collaborating cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues and improve the partner experience

Key Requirements

• 5+ years of relevant experience in customer success, account management, or sales roles with a growth/upsell component (not purely reactive support)
• Early-stage startup experience — comfortable operating with limited resources and building processes from scratch
• Proven ability to manage a large book of business (not enterprise/low-volume accounts) with a B2B2C or B2C motion
• Sales-minded with high EQ — can confidently make the ask while building deep trust with busy school counselors
• Based in NYC or willing to relocate; in-office 3 days/week in SoHo